Refund policy

Refund & Returns Policy

Last updated: August 2026

At Spitting Fire, we work with specialized manufacturing partners to supply high-quality performance exhaust systems. Products are manufactured and fulfilled according to each order and may be shipped directly to the customer by our manufacturing partner.

To provide clear after-sales procedures and avoid misunderstandings, please read the following Refund and Returns Policy before placing your order.

1. Returns Due to Order Discrepancy

If there is any issue with your order, please contact Spitting Fire Customer Service immediately.

If a product is returned without prior communication, after the applicable deadline, or without all required components and accessories, the product may be returned to the customer without prior notice.

The following situations should be reported immediately:

Damaged product;
Damaged or opened packaging;
Product different from the one ordered;
Missing product components or accessories.

Whenever possible, please document the condition of the package and product with photographs and provide your order number.

The return, replacement or refund will be processed after the product has been received and inspected, when a physical return is required.

2. Returns Due to Change of Mind

For orders where a return due to change of mind is permitted under this policy and applicable law, the customer must contact Spitting Fire Customer Service within 7 working days after receiving the product.

The product must be returned:

In its original packaging;
Without signs of use or installation;
With the manufacturer's original seal intact, where applicable;
With all components and accessories;
With the installation instructions and documentation, where applicable;
In the same condition in which it was received.

The customer must contact Customer Service before sending the product back and follow the return instructions provided.

Returns requested after the applicable period, or products that do not meet the above conditions, may not be accepted.

Any refund or return will be processed after the product has been received and inspected.

3. Products With Manufacturing Defects

If you believe that your product has a manufacturing defect, please contact Spitting Fire Customer Service as soon as possible.

To request assistance under this policy, the customer should notify us within 7 working days from the date of delivery, providing:

Order number;
Description of the problem;
Photographs and/or video showing the alleged defect;
Any other information reasonably required to evaluate the issue.

If the issue is reported after the initial 7-working-day period but remains within the applicable manufacturer's warranty period, the claim may be handled according to the manufacturer's warranty conditions.

All products may be subject to inspection. If no manufacturing defect is found, or if the issue resulted from incorrect installation, misuse, modification, accident, or another condition not covered by the applicable warranty, the product may be returned to the customer.

4. Product Inspection

Where a physical return is required, the product will be inspected after receipt.

The inspection is necessary to determine whether the reported issue corresponds to a manufacturing defect, shipping damage, incorrect fulfillment, missing components, or another circumstance covered by this policy.

A refund, replacement or other appropriate solution will be provided when the claim is confirmed and applicable.

5. Resolution Time

Once a returned product has been received for inspection, Spitting Fire may require up to 30 days to complete the review and provide a resolution, depending on the nature of the case and the information required from the manufacturing partner.

6. Important Consumer Rights

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply under the laws of the customer's country or region.

Where mandatory consumer protection legislation provides rights that differ from the terms stated above, those mandatory rights will apply.